Refund policy

Return and Refund Policy for Hani Healthy Shop

At Hani Healthy Shop, customer satisfaction is our priority. We understand that sometimes you may need to return a product. Our refund policy is designed to make the process as smooth as possible for you.

1. Eligibility for Refunds

We accept refund requests for products under the following conditions:

  • The product is damaged or defective upon delivery. 

  • The product received is incorrect (different from what was ordered). The incorrect product must be returned in its original, unused condition, and unopened.

2. Timeframe for Refund Requests

  • Refund requests must be submitted within 14 days of receiving the product.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer service team at @hanihealthyshop@gmail.com or 0192341149.

  2. Provide your order number, a brief description of the issue, and photos (if applicable) to support your request.

  3. Wait for a confirmation from our team.

4. Return Process

If your refund request is approved:

  • You will receive instructions on how to return the product.

  • The cost of return shipping will be covered by us if the issue is due to our error (damaged, defective, or incorrect product).

5. Refund Method

  • Refunds will be processed to the original payment method used during the purchase.

  • Please allow 5-7 business days for the refund to appear in your account once it has been processed.

6. Non-Refundable Items

We do not accept refunds for:

  • Products that have been opened or used (except for defective items).

  • Items purchased during clearance sales or marked as non-refundable.

7. Customer Support

For any further questions or concerns regarding our refund policy, feel free to contact us:

  • Email: hanihealthyshop@gmail.com

  • Phone: 0192341149

We appreciate your understanding and are committed to ensuring your experience with Hani Healthy Shop is exceptional. Thank you for shopping with us!